Problems Downloading A File

If you are having problems downloading the item file(s), please check the following:

  • Clear your web browser cache. (Select your browser from the links for a guide). Google Chrome, Mozilla FireFox, Internet Explorer and Safari.
  • Check that no 3rd party application, software or browser extension is preventing a successful download. (ie. Internet Security, Antivirus or Firewall).
  • If you're using a wireless connection, plug your computer directly into the router/broadband modem.
  • Try downloading the file using an alternate browser and / or computer.
  • Check your router to see if you have any content filtering enabled.
  • Check with your ISP to make sure that you haven't exceeded any download limits.

We recommends against the use of download managers when downloading your purchased item(s).

If you are still having problems downloading your purchase, please contact the Market Help where you purchased it with the following information:

  • Name of the item (include the link from your browser).
  • The username your purchase was made from.
  • A brief description of the problem e.g. download stops half way through, error message etc